Terms of service

Effective for Tailhaven website use and purchases

1. Acceptance of these terms

By visiting this website, browsing products, creating an account, placing an order, or contacting Tailhaven, you agree to follow these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

These terms apply to all visitors, customers, and users of the Tailhaven website, including shoppers purchasing pet supplies, pet lifestyle accessories, grooming items, feeding products, toys, travel goods, and related everyday pet care products.

2. Website use

You may use this website only for lawful purposes and in a way that does not interfere with the security, operation, or availability of the website. You agree not to misuse the website, attempt unauthorized access, submit false information, disrupt service, or use the website in a manner that could harm Tailhaven, other customers, or the shopping experience.

You must provide accurate contact, billing, and shipping information when placing an order.
You are responsible for keeping any account login information secure.
You must not copy, scrape, reverse engineer, or misuse website content for unauthorized commercial purposes.
You must not submit harmful code, spam, fraudulent payment attempts, or misleading order information.

3. Product information

Tailhaven aims to present product descriptions, images, sizing details, care notes, materials, prices, and availability as accurately as possible. However, minor variations may occur due to screen settings, product updates, supplier packaging changes, photography lighting, or normal manufacturing differences.

Pet products should be selected according to your pet’s size, behavior, age, chewing habits, and daily routine. Please supervise pets when introducing new toys, accessories, grooming tools, feeding items, or wearable products. Product information is provided for general shopping guidance and is not a substitute for professional veterinary advice.

For health-related concerns, allergies, injuries, unusual behavior, or dietary questions, consult a qualified veterinarian before using any product.

4. Orders and payment

When you place an order, you agree that all information provided is accurate and that you are authorized to use the selected payment method. Orders are subject to acceptance, payment verification, inventory availability, fraud review, and shipping eligibility.

Tailhaven may refuse, cancel, or limit an order if information appears inaccurate, payment cannot be verified, an item is unavailable, shipping details are incomplete, or activity appears inconsistent with normal personal use.

Prices are shown at checkout before purchase is completed.
Discounts, promotions, and codes may be subject to separate conditions.
Submitting an order does not guarantee acceptance until the order is confirmed.
If an order is canceled after payment, any eligible refund will be processed to the original payment method.

5. Shipping and delivery

Tailhaven’s standard shipping timeframe is 3–5 business days. Delivery estimates may vary based on destination, carrier activity, holidays, weather, address accuracy, service interruptions, or other circumstances outside our direct control.

Customers are responsible for providing a complete and deliverable shipping address at checkout. If a package is delayed, returned, refused, marked delivered, or affected by an address issue, please contact support so we can review the situation and help with the next available step.

For more detailed shipping guidance, please review our Shipping Information page.

6. Returns, refunds, and exchanges

Returns and refunds are handled according to the condition of the item, order details, timing of the request, and the applicable policy for the product purchased. Some items may be excluded from return for hygiene, safety, final sale, used condition, or product-specific reasons.

Returned items must be reviewed before a refund or exchange can be completed. Original shipping fees, return shipping costs, promotional adjustments, or handling charges may not always be refundable unless required by applicable law or stated in a specific policy.

For the full return and refund process, please review our Refund Policy and Returns & Refunds page.

7. Promotions and discount codes

Promotional offers, discount codes, free shipping offers, and limited-time campaigns may be changed, paused, or ended at any time. Codes must be entered correctly at checkout and may not be applied after an order is placed unless Tailhaven specifically confirms otherwise.

Discount codes may have eligibility rules, expiration dates, product exclusions, or minimum order requirements.
Promotions may not be combined unless clearly stated.
Tailhaven may cancel a promotion if misuse, error, or unauthorized distribution occurs.

8. Pet safety and customer responsibility

Every pet is different. Customers are responsible for choosing products suitable for their pet’s size, temperament, habits, and environment. Items such as toys, collars, leashes, harnesses, beds, grooming tools, travel items, bowls, dental care products, cleaning supplies, and accessories should be used as intended and inspected regularly.

Discontinue use if a product becomes damaged, loose, sharp, worn, or unsuitable for your pet. Tailhaven is not responsible for harm caused by misuse, lack of supervision, improper sizing, modification, chewing damage, or use outside the product’s intended purpose.

9. Accuracy, availability, and website changes

We may update product information, pricing, availability, website content, policies, and features without prior notice. We do not guarantee that the website will always be uninterrupted, error-free, or available at every moment.

If a product is listed with an incorrect price, description, image, or availability due to a technical or administrative error, Tailhaven may correct the error, update the order, or cancel the affected order when appropriate.

10. Intellectual property

All website design, written content, images, graphics, branding, layout, icons, and related materials on the Tailhaven website are owned by or licensed to Tailhaven unless otherwise stated. You may not reproduce, distribute, modify, or commercially use website content without written permission.

11. Third-party services and links

The website may use payment processors, shipping providers, order tracking tools, analytics tools, or other third-party services to operate the shopping experience. These services may have their own terms and privacy practices.

If the website includes links to policy pages, carrier tools, tracking pages, or other resources, those links are provided for convenience. Tailhaven is not responsible for the content, accuracy, or practices of third-party websites.

12. Limitation of liability

To the fullest extent permitted by applicable law, Tailhaven is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product use, delivery delays, service interruptions, third-party actions, customer misuse, or inability to access the website.

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

13. Privacy

Your use of this website is also governed by our privacy practices. Please review our Privacy Policy to understand how customer information is collected, used, and protected.

14. Changes to these terms

Tailhaven may update these Terms of Service from time to time. Updates become effective when posted on this page. Continued use of the website after changes are posted means you accept the updated terms.