Preparation before shipment
Orders are reviewed and prepared during business days. Processing includes item verification, packing, and carrier handoff preparation. Weekends and public holidays may extend the timeline.
Tailhaven Shipping Policy
Calm delivery for pet homes.
We prepare pet essentials with a careful handling process so daily care items, comfort pieces, toys, grooming supplies, and home accessories can arrive with clarity from checkout to doorstep.
Standard order preparation
Most orders are prepared and shipped within 3–5 business days.
3–5 Days
Clear order visibility
When your package is on its way, tracking details are provided by email or through the order tracking page. Tracking may take time to update after the first carrier scan.
Pet Living Goods
Packed for everyday pet care
Tailhaven orders may include bowls, grooming care, dental support, toys, leashes, bedding, travel goods, or home accessories. We aim to keep the shipping experience simple, clear, and dependable.
From order placed to order received.
Delivery progress can vary by destination, carrier route, weather, peak seasons, and address accuracy. The steps below outline the standard Tailhaven shipping path.
Order confirmation
After checkout, you receive an order confirmation with your order details. Please review the shipping address carefully.
Order processing
Your order is prepared for shipment. Standard processing time is 3–5 business days before carrier pickup.
Carrier handoff
Once the package is with the carrier, tracking information will update as scans become available.
Delivery arrival
Your package is delivered according to the carrier’s route and local delivery conditions.
Shipping details that help your order move smoothly.
Please provide a complete and accurate shipping address at checkout. Apartment numbers, unit details, gate codes, and phone numbers can help reduce delivery delays for pet care goods and household items.
Order processing window
3–5 business days
Tracking access
Available after shipment
Address changes
Contact support as soon as possible
Delivery notes
Carrier delivery rules may apply
✦
Address accuracy matters.
Tailhaven cannot guarantee that an address can be changed after an order enters processing. Contact us quickly if you notice an error in your shipping details.
Shipping questions, answered with clarity.
Use this guide for delivery timing, tracking, address changes, delayed packages, and items that may ship separately.
How long does order processing take?
Most Tailhaven orders are processed within 3–5 business days. This does not include weekends, public holidays, or carrier transit time after shipment.
When will I receive tracking information?
Tracking information is provided after your order has been prepared and handed to the carrier. Tracking pages may take additional time to show the first scan.
Can items in one order arrive separately?
Some orders may arrive in more than one package depending on item size, product type, or carrier handling. If separate tracking numbers are available, they will be shared with you.
What if my package is delayed?
Carrier delays can happen due to weather, local routing, high shipping volume, or address issues. Please check your tracking first, then contact Tailhaven support if the update has not changed for several business days.
What should I do if my address is incorrect?
Contact support as soon as possible with your order number and the correct address. Once an order has entered processing or carrier transit, changes may no longer be available.
Where can I track my order?
You can track your order through the Tailhaven order tracking page using the tracking details provided after shipment.
Need help with delivery?
For shipping questions, tracking updates, address concerns, or order support, contact Tailhaven with your order number so our team can review your request efficiently.
Email
info@tailhaven.xyz
Phone
2243909783
Address
1419 BROWN AVE UNIT C Evanston IL 60201
