Send your request
Email or contact us with your order number, the item name, and a short note explaining the reason for the return. Photos may help if the item arrived damaged or incorrect.
Tailhaven
Calm pet living, considered support, clear return steps.
Returns & exchanges
A clear way back, when something is not quite right.
Pet homes need practical products that fit real routines. If your Tailhaven order arrives and it does not suit your pet, your space, or your expectations, our team is here to guide the next step with calm, helpful support.
Before returning
Please keep the item, packaging, and order details together so our support team can review your request smoothly.
01
Start by contacting us with your order number and the item you would like to return.
02
Items should be unused, clean, and in their original condition whenever possible.
03
Original order dispatch timing is 3–5 business days; return transit times may vary.
04
Refund review begins after the returned item has been received and inspected.
Wait for return guidance
Please do not send items back before receiving instructions from our support team. This helps avoid delays and ensures your return is routed correctly.
Pack the item securely
Place the item in protective packaging with any original tags, inserts, manuals, or accessories that arrived with it. Pet care items should be clean and unused.
Review and refund
Once the return is received, we review the item condition and order information. Approved refunds are issued to the original payment method according to the policy terms.
Eligibility notes
Designed for fair, practical return decisions.
Many pet items are personal to the animal and the home. For that reason, return eligibility depends on product type, item condition, packaging, and whether the product has been used.
Unused condition
Returned products should be unused, clean, and free from pet hair, odors, wear, or household marks.
Original details
Include original packaging and accessories when available so the item can be reviewed accurately.
Hygiene-sensitive goods
Some grooming, dental, waste, feeding, or wellness items may have limited return eligibility once opened.
Damaged or incorrect items
Contact us promptly with clear photos so our team can assess the issue and guide the right next step.
Support details
Need help with a return?
Share your order details with us and we will review your request with care. For the fastest support, include your order number, product name, and the reason you are reaching out.
Email
info@tailhaven.xyz
Phone
2243909783
Address
1419 BROWN AVE UNIT C Evanston IL 60201
Return questions, answered clearly.
These notes help customers understand the usual review process before contacting Tailhaven support.
Some pet care categories are hygiene-sensitive and may not be eligible once opened or used. Please contact us with the product name and condition so we can review your request.
Please include your order number, product name, reason for return, and photos if the item arrived damaged, incorrect, or different from what you expected.
Yes. Please wait for return instructions from Tailhaven support before shipping anything back. Unapproved returns may be delayed or difficult to match to your order.
Refund review begins after the returned item has been received and inspected. Approved refunds are issued to the original payment method according to the refund policy.
You can review the complete policy details on the Refund Policy page. If anything is unclear, contact our support team before sending an item back.
Still deciding?
We will help you choose the right next step.
Whether the item is the wrong size, unsuitable for your pet, or arrived with an issue, contact Tailhaven support before returning it so we can guide you properly.